2016 Summit Attendees,

DSO Leadership Summit Agenda

6060 Center Drive, Los Angeles, CA 90045

Tuesday, October 18, 2016
2:00 PM - 6:00 PM PDT

Plan to arrive at LAX, Taxi to Marina del Rey Hotel and Check In

Marina del Rey Hotel, 13534 Bali Way, Marina Del Rey, CA 90292
6:00 PM - 7:00 PM PDT

Cocktails

Waterfront Patio, Marina del Rey Hotel
7:00 PM - 9:00 PM PDT

Dinner

Waterfront Room , Marina del Rey Hotel
Wednesday, October 19, 2016
7:00 AM - 7:30 AM PDT

Checkout, Meet in Hotel Lobby for shuttle service to 1-800-DENTIST Headquarters

Lobby, Marina del Rey Hotel

6060 Center Dr., 7th Floor Los Angeles, CA 90045

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8:00 AM - 8:30 AM PDT

Breakfast

1-800-DENTIST Headquarters
8:30 AM - 8:45 AM PDT

Opening Remarks

Fred Joyal 1-800-DENTIST Headquarters
8:45 AM - 9:30 AM PDT

What Dental Patients Want

Ralf Tomandl 1-800-DENTIST Headquarters
9:30 AM - 9:45 AM PDT

Break

1-800-DENTIST Headquarters
9:45 AM - 10:45 AM PDT

DSO Key Variables

Andrew S. Matta, 1-800-DENTIST Headquarters
10:45 AM - 11:00 AM PDT

Break

1-800-DENTIST Headquarters
11:00 AM - 12:15 PM PDT

Contact Center Session w/ Q&A

Josh Jessup 1-800-DENTIST Headquarters
12:15 PM - 1:15 PM PDT

Lunch

1-800-DENTIST Headquarters
1:15 PM - 2:15 PM PDT

Next Level Leadership

Steven C. Bilt 1-800-DENTIST Headquarters
2:15 PM - 2:30 PM PDT

Break & Refreshments

1-800-DENTIST Headquarters
2:30 PM - 4:00 PM PDT

10 Steps to a Remarkable Patient Experience

Fred Joyal 1-800-DENTIST Headquarters
4:00 PM - 4:30 PM PDT

Group Q&A / Session Wrap-up

1-800-DENTIST Headquarters
4:30 PM - 5:00 PM PDT

Closing Remarks & Transfer to Airport

Fred Joyal 1-800-DENTIST Headquarters
2:00 PM - 6:00 PM PDT

Plan to arrive at LAX, Taxi to Marina del Rey Hotel and Check In

Marina del Rey Hotel, 13534 Bali Way, Marina Del Rey, CA 90292
6:00 PM - 7:00 PM PDT

Cocktails

Waterfront Patio, Marina del Rey Hotel
7:00 PM - 9:00 PM PDT

Dinner

Waterfront Room , Marina del Rey Hotel
7:00 AM - 7:30 AM PDT

Checkout, Meet in Hotel Lobby for shuttle service to 1-800-DENTIST Headquarters

Lobby, Marina del Rey Hotel

6060 Center Dr., 7th Floor Los Angeles, CA 90045

Show details Hide details
8:00 AM - 8:30 AM PDT

Breakfast

1-800-DENTIST Headquarters
8:30 AM - 8:45 AM PDT

Opening Remarks

Fred Joyal 1-800-DENTIST Headquarters
8:45 AM - 9:30 AM PDT

What Dental Patients Want

Ralf Tomandl 1-800-DENTIST Headquarters
9:30 AM - 9:45 AM PDT

Break

1-800-DENTIST Headquarters
9:45 AM - 10:45 AM PDT

DSO Key Variables

Andrew S. Matta, 1-800-DENTIST Headquarters
10:45 AM - 11:00 AM PDT

Break

1-800-DENTIST Headquarters
11:00 AM - 12:15 PM PDT

Contact Center Session w/ Q&A

Josh Jessup 1-800-DENTIST Headquarters
12:15 PM - 1:15 PM PDT

Lunch

1-800-DENTIST Headquarters
1:15 PM - 2:15 PM PDT

Next Level Leadership

Steven C. Bilt 1-800-DENTIST Headquarters
2:15 PM - 2:30 PM PDT

Break & Refreshments

1-800-DENTIST Headquarters
2:30 PM - 4:00 PM PDT

10 Steps to a Remarkable Patient Experience

Fred Joyal 1-800-DENTIST Headquarters
4:00 PM - 4:30 PM PDT

Group Q&A / Session Wrap-up

1-800-DENTIST Headquarters
4:30 PM - 5:00 PM PDT

Closing Remarks & Transfer to Airport

Fred Joyal 1-800-DENTIST Headquarters
1-800-DENTIST Headquarters